Shunying Technology has a team of technical experts with over 10 years of experience in the industrial display field, providing customers with comprehensive and multi-level technical support and guarantee
1. Full process application support
\t• Installation and commissioning guidance: provide detailed installation specifications, wiring diagrams, and commissioning manuals
\t• System integration service: Assist in completing the docking and adaptation with industrial control computers\/vision systems
\t• On site technical support (optional): Provide engineer services for complex scenarios
2. In depth technical consulting
\t• Selection consultant: recommend the optimal model based on the application scenario
\t• Parameter analysis: Comparing the technical differences of different panels (brightness\/contrast\/viewing angle)
\t• Industry solution library: configuration solutions for sharing successful cases
3. Customized development services
\t• Hardware customization: supports size\/interface modification
\t• Software adaptation: Provides value-added services such as Android system tailoring and Windows driver development
\t• ODM collaboration: full process support from ID design to mass production (3D drawings→); Prototype→ Mass production)
4. Intelligent remote support
\t• Cloud diagnosis: Analyze device operation data
\t• Video guidance: One on one online demonstration of operation steps by technical engineers
\t• Knowledge base access: Open technical document library (including quick reference manual for common fault codes)
Service commitment:
✓ Response within 30 minutes for regular consultations
✓ Provide 7× for urgent issues; 12 hour express channel
✓ Support from major project engineers
Technical Hotline: 075-8374-8881 | Emergency Contact: Zeng: 135-1001-8327